Privacy Policy

1. Introduction and Commitment

This Privacy Policy outlines how Built Different Coaching (“we,” “us,” or “our”) manages personal information collected through our website (“Site”) and in the course of providing our services.

We are committed to handling your personal information with care and transparency, adhering to best practice privacy principles. This policy sets out the standards we follow in handling personal information, consistent with the framework of the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is reasonably necessary for our functions and activities as a coaching business.

A. Information You Directly Provide

  • Contact Form Data: Data submitted via our contact form, typically including your Name, Email Address, and the contents of your message.
  • AI Chat Data (Tawk.to): The contents of conversations and any identifying information (e.g., name, email) voluntarily provided when you interact with our AI chat powered by Tawk.to.
  • Coaching/Service Data: Details necessary to provide purchased services (e.g., payment details, or specific health/lifestyle details relevant to your coaching goals).

B. Non-Personal Data

We may collect non-personal information such as your browser type, device type, IP address, and details of how you use our Site, typically collected through cookies and website analytics.

3. Purpose of Collection and Use

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide the coaching services you have requested.
  • To respond to your enquiries, customer service requests, and communications via the contact form or AI chat.
  • To process payments and manage your account.
  • To improve the quality of our services and website.

4. Disclosure and Third-Party Services

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may disclose your personal information to third parties who assist us in operating our Site and conducting our business, only on a need-to-know basis and subject to strict confidentiality agreements.

  • Overseas Disclosure: We use third-party service providers (such as hosting providers) who may store or process data outside of Australia (e.g., in the USA). By providing your personal information, you consent to this overseas disclosure.

5. Data Quality, Access, and Correction

We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete.

You have a right to request access to the personal information we hold about you and to ask us to correct it. Please contact us using the methods provided in the “Contact Information” section below if you would like to make such a request.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. We use measures such as SSL certificates for secure data transmission and store your data on secure systems. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

7. Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing using the methods provided on our website. We will address your complaint promptly and strive to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contact Information

If you have any questions regarding this Privacy Policy, please contact us using the methods provided on our website.

This document was last updated on Wednesday, 05 January 2026.